gainful.io

Job Description

Looking to hire highly motivated professionals with customer service experience. Insurance experience preferred but not necessary as long as you are willing to learn our industry. This is a great opportunity to work for a top brand company to gather knowledge and experience.

Responsibilities:

• Provide prompt, accurate, and friendly customer service
• Answering phones and directing calls
• Gathering information for quotes
• Handling customers billing, payment reminders, and processing payments
• Handing evidence of insurance requests
• Claims reporting and follow up
• Administrative support including running daily reports and underwriting requests
• Policy Reviews identifying cross sell opportunities

Required Skills:

• Ability to learn and apply product, industry and market knowledge to make professional recommendations to prospects and policyholders
• Ability to create professional business relationships with prospects and policyholders
• Strong listening, oral and written communication skills
• Ability to take initiative and act effectively in various circumstances without direction
• Self-confidence/perseverance/strong work ethic: remain positive and maintain progress towards a goal in spite of obstacles and adversity.
• Goal oriented: highly motivated and resourceful to achieve results
• Proven track record of trustworthiness, dependability and ethical behavior
• Proven problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative