gainful.io

Job Description

You’re an expert in fertility clinic operational workflows and excited to make an impact on our customers’ experiences and our product. We’re EngagedMD and we have a patient journey application used by more than 1 million users nationwide and internationally since its launch, and we continue to see enormous growth and adoption from medical clinics across multiple markets. This is a tremendous opportunity to join us in our mission to make life easier for clinics and patients alike. You will have the opportunity to lead a small team of implementation specialists while also serving as the internal fertility operational workflow subject matter expert for our customers and for a variety of teams at EngagedMD. 

This fully remote role reports to our Head of Fertility, and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role.

What You’ll Do

• Lead, coach, and mentor the members of the implementation team 
• Continuously improve the implementation processes and workflows at EngagedMD to the benefit of our customers and internal business needs
• Serve as a consultant and subject matter expert on fertility clinic operations to internal and external stakeholders
• Consult with customers to facilitate the development of policies and procedures and optimize workflows using EngagedMD solutions throughout the product lifecycle
• Partner with our customers to advise on design and execution of research studies featuring EngagedMD’s products
• Collaborate with internal teams such as the Marketing, Sales, Video Experience, and Product teams to share your operational knowledge and expertise 
• Maintain a strong understanding of EngagedMD products, features, functions, and benefits and leverage your broad knowledge of trends and best practices in the use of EngagedMD solutions

What You’ll Bring

• At least 5 years of experience working in and with fertility clinics, to include operational expertise and exposure to clinical information
• Ability to design, communicate, and successfully implement clinical technology solutions
• Previous experience with and an excitement for leading and developing a team
• A mission-driven orientation to all you do 
• Superior written and verbal communication skills
• Ability to thrive in a small, fast-paced organization 
• Bachelor’s degree or equivalent career experience 

It’s Also Nice If You…

• Have professional medical background such that you can explain scientific and medical concepts to lay, cross-functional team members 
• Have successfully worked remotely with distributed teams in the past
• Have working knowledge of research study design and/or experience contributing to abstracts and publications clinical trial design and/or have worked with clinical trials in the past

What We Offer

• Competitive compensation and equity
• Medical, dental, and vision coverage heavily subsidized by the company
• Open Paid Time Off
• Paid family and medical leave
• Generous paid holidays
• 401(k) retirement savings plan 

EngagedMD is an equal opportunity employer. We’re committed to diversity, equity, and inclusion. We believe our company and products are made better by the varied perspectives of our employees, each of whom we seek to empower and support in their individuality. We hire our team members on the basis of merit, qualifications, and the needs of our business in order to best achieve our mission to make life easier for the clinics and patients we serve.