The position is responsible for supporting our Financial Systems configuration in Oracle EBS and the integrations with our third party and custom solutions. This includes system setups, troubleshooting, and other production support related items. Also provides tier 3 support for the Financials & HR Help Desks related to questions about our Financial & HR systems. Additionally, this position will work closely with others in Financial & Administrative Systems team to support the needs of our functional owners and perform testing related to our system changes. This position serves as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions and includes the following duties as outlined below.
- System Configuration and Interfaces – will perform systems maintenance in Oracle HR and financial modules. Also involved in interfaces of information to/from our third party systems (which includes but is not limited to Workforce, PeopleAdmin, Jaggaer, Concur) and resolution of any integration issues/errors. Defines data feeds to other university system providers, as well as external constituents (e.g., retirement systems, benefits providers,etc.). Serves as primary support to the operation of the university’s financial and HR systems as assigned. Provides Tier 3 support for issues and applications assigned to position responsibility.
- Participation in Systems Initiatives, such as release upgrades or new system implementations or initiatives, (e.g., Oracle module for finance and HR, and third party apps like Workforce, PeopleAdmin, Jaggaer, Concur and a number of custom applications). Assist in the testing, documentation, and implementation of system changes, as well as documenting the relationships between various components of the application systems (i.e., business processes, data, and applications). Works to identify business needs, conducts requirements gathering, and defines scope and objectives of project. Makes recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology. Works to translate business requirements into application requirements for system design, configuration or integration to other systems.
- Develop reporting and pulling disparate sets of information through various reporting tools (both within the applications as well as OBI reporting tool). Will be involved in testing changes to our reporting subject areas and creation or changes to any of our reports to ensure appropriate results are obtained. Will be asked to pull information in response to audit and public records requests. Will also be involved in pulling data for analysis, benchmarking, and metrics (ex., HelioCampus).
- Other duties as assigned by supervisor.
Use knowledge of the system or system module to explore enhancement features and use the system functionality to guide the business process design. This prevents design of business processes that would not function properly with the standard functionality of the system involved thereby avoiding customization and focusing on configuration decisions that can be made to achieve desired results.
Candidate should also possess strong analytical skills, excellent communication skills, and project management experience.