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Job Description

The Product Manager for HelpSpot, our flagship product, will wear many hats in a role that touches many critical business functions. Having a hand in sales, marketing, and project management makes each day a unique challenge. The right person for the position must be strongly self-motivated, have the ability to multitask, and a problem-solver attitude. In addition, the ability to thrive in a distributed, small team work environment is a must.

The Product Manager reports directly to the company founder, working daily with our customers as well as support and development.

Responsibilities Include


  • Answer sales-related inquiries from current and prospective customers.
  • Conduct demos for prospective customers (over Zoom) several times a week.
  • Manage follow-ups from previous demo's and sales contacts.


  • Build out our existing partner program to add several new high-quality partners a month.
    • This will require defining the best types of organizations to approach and then performing that outreach.
  • Track traffic and performance of the HelpSpot website.
  • Manage outside web content providers and assist in product website positioning.
  • Build out our G2 and Capterra presence.

Project Management:

  • Design and implement a new product roadmap translating market research and customer interactions into a compelling product strategy.
  • Ad-hoc project management for various smaller projects and initiatives.


  • 4+ years of experience as a project or product manager or owner.
  • Experience with B2B software in some capacity with management responsibility for its adoption and use.
  • Outstanding written and verbal communication skills.
  • Experience with public speaking and/or presentations.
  • Comfortable working in a small distributed team.
  • Based in the United States.

Bonus Skills

  • Experience with HelpSpot or other help desk software.
  • Formal sales or marketing experience.

Salary and Benefits

  • Salary: Commensurate with experience
  • Half-day Fridays
  • 100% of the employee's medical, dental, and vision premium
  • 15 days of paid time off
  • 3% of your salary contributed to 401k
  • Top-of-the-line Apple hardware provided
  • Fully remote with flexible start/end times
  • 40 hour work week with no overtime expectations

About UserScape

We are the people behind HelpSpot, LaraJobs, Laracon, Thermostat, and a few more things! We've been bootstrapped, profitable, and fully remote since 2005.

We're a company of 4 full-time and 2 part-time employees. We all have an entrepreneurial spirit and can-do attitude to get the job done. We all work hard on the clock but respect a strong work/life balance; where time off and side project work/part-time businesses are supported and encouraged.

We're strong advocates of open source software and many of our products directly support the open source community.

Instructions to Apply