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Job Description

⚠️Important note before applying 🙏:

We're a young company iterating over our remote culture so for now, we're only working with people in locations where the time zone is:

2 hours > Paris time zone < +2 hours

About Us

Heetch is the only ride-hailing app aiming to make mobility more inclusive. We are committed to a fairer mobility with the lowest commission on the market, and we pay our taxes in France

We offer a professional, high-quality service everywhere we operate and embody a joyful, optimistic and culturally relevant vision. We truly believe that no-one should be left behind and maintain a balance between inclusive prices for passengers and sufficient revenues for drivers

As of 2022, we operate in France, Belgium, Angola, Algeria, Morocco, Tunisia, Senegal, Ivory Coast, Democratic Republic of Congo and many more to come!

Come join our ambitious team, committed to changing the market for good

SRE Team @Heetch

Our infrastructure receives millions of events per day and processes millions of API requests. We also serve tens of thousands rides daily.

By joining the team, you'll be helping build its technical vision and creating the best platform to run our services at scale. You'll be joining a team collaborating with all the rest of the development organisation

We work day-to-day on automation in order to ensure reliability, scalability and velocity at Heetch

Our infrastructure is growing on a daily basis, with more than 160 micro services owned by 16 different teams and counting. One of our challenges is to provide help (design consulting, capacity planning, incident management, service development, monitoring, etc.) to other teams in order to spread common and best practices. We also develop, put in production and maintain services in order to ensure a maximum of independence and ownership to other teams

Some technologies we use:

  • Terraform, Ansible
  • Go Microservices Architecture
  • Kubernetes, EKS
  • AWS (EC2, Postgres RDS, ElastiCache Redis …)
  • Event Based architecture: Kafka, RabbitMQ
  • Monitoring: Datadog, Sentry, PagerDuty
  • Geographic information systems: OSRM, Tile38
  • Data processing: Airflow, kafka-connect

Does it sound like you?

- You love supporting other teams by being involved in all the lifecycle of the service (design, deployment, operations and evolution)

- You think that automation is a big part in the scaling of a platform

- You know when you need to be pushy about changes

- You like understanding incidents by going through a blameless postmortem process

- You have a strong expertise in AWS, Hashicorp tools ( especially Terraform) and Go (or are willing to learn it)

- You have an experience with a container orchestrator (Kubernetes, Mesos, etc...)

- You think that giving ownership to your mate is the best way to increase velocity inside a company

- Have solid knowledge of SQL, including the internals of Postgres: investigate slow queries, suggest index creation, optimise queries with backend devs

- You have a can do attitude, you won’t find reasons why something can’t be done, but find ways it can be done instead

- Experience developing in one or more general purpose programming or scripting languages, including but not limited to GoLang, Python, and JavaScript

What will you do?

- Create and maintain services to ensure velocity and ownership of your team mates

- Provide high standards and share knowledge with the rest of the organisation

- Automate the hard work

- Help other teams achieving their goals (eg. Be able to handle X calls per seconds)

- Design and troubleshoot distributed systems

- Design SLI, SLO with other teams and monitor the platform

- Participate in an on-call rotation and contribute to necessary escalations

- Work on database reliability and performance aspects from within the SRE team and work on solutions with the product engineering team

- Analyse solutions and implement best practices for our main PostgreSQL database cluster and its components

- Be part of the on call duties rotation (compensated)

Why work with us

- Yearly company retreat

- Yearly team retreat

- Strong company values embodied by everyone at Heetch (Be Kind, Play For The Team, Think Different, Make It Happen)

- A full remote culture that dates back from our company early days (not just since COVID, and it’s not going to change in the future)

Studies have shown that women are less likely to apply to roles in Tech, which is why we strongly encourage you to apply even if you don't feel you match 100% of the job specifications!

Instructions to Apply