Remote Turkish-Speaking Customer Experience Officer
XM (Remote) 🇺🇦
Job Description
Reference Number: CCOTR1022
The position:
We are looking for a passionate and self-motivated professional to join our Customer Experience Team in Limassol!
The main responsibilities of the position include:
· Deal with clients’ inquiries via live chat, email and telephone
· Perform personal clientele analysis and taking actions as required
· Handle client inquiries appropriately and ensuring that high level service is provided
· Promote available products and services to clients
· Develop and maintain excellent relationships with prospective and existing clients
· Cooperate effectively with other departments as required
· Contribute to team effort by achieving targeted results
Main requirements:
- Degree in a business-related field
· Client handling experience in the financial services sector is a definite plus
- Fluent Turkish speaker with excellent oral and written skills in English
- Ability to multitask and maintain a high-level of organization
· Outstanding communication and interpersonal skills
- Excellent computer literacy
- Valid work permit required
Benefit from:
- Attractive remuneration package plus performance related reward
- Private health insurance
- Food allowance
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
Type of employment: Full time
Location: Limassol, Cyprus
Please visit our website www.xm.com/careers to submit your online application for this position.
All applications will be treated with strict confidentiality!